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Service Leopard

Draft — review with legal counsel before launch

This is a reasonable starting document for a software-as-a-service business. It has not been reviewed by a lawyer, it is not legal advice, and it must be checked against the laws that apply to Valoria Ventures LLC before it is published as binding.

Refund & Cancellation Policy

How subscription cancellations and refunds work for Service Leopard, and who to contact about a payment made to a business that uses our platform.

Effective date:
July 25, 2026
Last updated:
July 25, 2026

1. What this policy covers

This policy covers subscription fees you pay to Valoria Ventures LLC dba Service Leopard for access to the Service Leopard platform. It forms part of our Terms of Service.

It does not cover payments you made to a service business. Service Leopard is a software platform that enables independent service businesses to accept payments from their own customers. If you paid a plumber, an HVAC company or another business that uses our software, that business — not Service Leopard — is responsible for its own work, its own refunds and its own disputes. See section 6.

2. Free trial

Where we offer a free trial, it runs for 7 Days. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription begins and the first payment is taken. You can cancel at any point during the trial without charge.

3. Cancelling your subscription

  • Monthly plans. You may cancel at any time. Cancellation takes effect at the end of the current billing period. You keep access until then, and you are not billed again.
  • Annual plans. You may cancel at any time with 30 days notice before your renewal date to avoid the next annual charge. Access continues to the end of the term you have paid for.
  • To cancel, use the billing settings in your account or email [SUPPORT EMAIL — e.g. support@serviceleopard.com] from the address on the account.

4. Refunds on subscription fees

  • Subscription fees are non-refundable. We do not offer a refund window on subscription payments. Instead, every plan begins with a free trial — 7 Days — so you can evaluate the Platform before you are charged anything. Cancel at any point during the trial and no payment is taken.
  • Renewals. Renewal payments are non-refundable, and partial periods are not pro-rated. If a renewal caught you by surprise, contact us and we will review it in good faith.
  • Billing errors. If we charged you incorrectly — a duplicate charge, the wrong plan or a charge after a valid cancellation — we will correct it and refund the difference.
  • Extended outages. If the Platform is materially unavailable for a prolonged period through our fault, contact us and we will consider a credit or a partial refund for the affected period.
  • Usage-based and add-on charges — such as messaging or other consumption fees — are non-refundable once used.

Approved refunds are returned to the original payment method. Your bank or card issuer controls how long it takes to appear, typically [PLACEHOLDER: TYPICAL REFUND TIMEFRAME — E.G. 5–10 BUSINESS DAYS].

5. How to raise a billing issue

Email [SUPPORT EMAIL — e.g. support@serviceleopard.com] from the address on the account with the charge date, the amount and a short explanation. We aim to acknowledge requests within [PLACEHOLDER: RESPONSE TIME — E.G. 2 BUSINESS DAYS] and to resolve them within [PLACEHOLDER: RESOLUTION TIME — E.G. 10 BUSINESS DAYS].

6. Payments made to a business that uses Service Leopard

If you are the customer of a service business and you paid that business through Service Leopard, the business you hired is the merchant of record for that payment. Its own refund and cancellation terms apply, and it is responsible for resolving the issue.

Please contact that business directly first. If you cannot reach them, email [SUPPORT EMAIL — e.g. support@serviceleopard.com] and we will help put you in touch, but we cannot issue a refund on their behalf and we are not a party to your agreement with them.

7. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback — it is almost always faster. We may suspend an account while a chargeback is open, and we may recover the amount and any associated fees if the chargeback is resolved in our favour.

8. Statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer laws that apply to you. [PLACEHOLDER: CONFIRM WITH COUNSEL WHETHER ANY MANDATORY COOLING-OFF OR CONSUMER-LAW LANGUAGE IS REQUIRED IN THE REGIONS YOU SELL IN.]

9. Changes to this policy

We may update this policy. The version in force when you were charged is the one that applies to that charge.

10. Contact

Valoria Ventures LLC dba Service Leopard
[BUSINESS MAILING ADDRESS — use registered agent or virtual office address, NOT a home address]
[SUPPORT EMAIL — e.g. support@serviceleopard.com]
[BUSINESS PHONE NUMBER]
[SUPPORT HOURS — e.g. Mon–Fri, 8am–6pm ET]